This position sits within our Retail Business Clients Unit, a dedicated team focused on driving growth, innovation, and customer success for business banking clients. As Growth Manager, you’ll play a central role in shaping strategies, optimizing customer journeys, and ensuring our business clients receive exceptional products and services.
How You Will Make an Impact:
Lead growth strategy execution for the Business Clients segment across all distribution channels
Oversee the end-to-end customer journey, ensuring efficiency and identifying new opportunities in markets, products, and services
Manage business client products including financing, current accounts, payments, cards, packages, and value-added services
Coordinate initiatives with stakeholders to deliver operational efficiency and high-quality service
Boost sales performance by training and coaching teams, reducing errors, and increasing adoption of products and services
Champion operational excellence by streamlining processes, promoting automation, and driving continuous improvement
Stay ahead of trends to support scalable, cross-channel growth strategies
Lead change initiatives that enhance efficiency, scalability, and customer value across product, risk, operations, and technology teams
Conduct research and assessments to guide strategic priorities for business clients
Monitor competitors to design competitive products, pricing, and terms
Track and analyze metrics to ensure profitable growth
Manage campaigns end-to-end, from concept to execution, tracking, and reporting
Leverage analytics tools (Google Analytics, BI dashboards) to gain insights into business client behavior and refine strategies
Gather intelligence and feedback to identify risks and ensure competitiveness
Support front-line teams with sales materials, scripts, and process improvements for business client services
What Makes You a Great Fit:
Experience: Proven professional background in customer service, product marketing, sales, or business development
Industry Knowledge: Solid understanding of business client needs within retail and commercial banking, including sales processes, customer experience, and customer behavior
Technical Skills: Familiarity with database management systems and data visualization tools to support data-driven decision-making
Project Management: Proven ability to manage projects end-to-end, ensuring timely delivery and measurable outcomes
Campaign Expertise: Hands-on experience in setting up and executing sales campaigns
Digital Marketing: Strong grasp of digital marketing principles and strategies, with the ability to apply them effectively
Direct Marketing: Practical knowledge of direct marketing techniques to drive customer engagement and product adoption
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Why You Will Love Working Here:
Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
Paid leave.
Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor’s note needed
Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
Gross salary. 2,600 – 3,500 EUR/month, which is to be determined depending on your level of experience and competencies
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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