ABOUT THE JOB

We are looking for a Customer Solutions Engineer to take ownership of the technical success of our enterprise banking clients.

In this role, you will work closely with the CPTO and the Customer team, acting as the primary technical counterpart for global banks operating in highly regulated environments. You will stand at the intersection of product, engineering, and enterprise clients, shaping how our platform scales, integrates, and delivers long-term value.

You own the technical relationship across the client lifecycle. From discovery and architectural guidance to migrations and escalations, you ensure that integrations are scalable, secure, and aligned with product strategy. You are not just solving tickets, you are safeguarding product integrity while building trusted relationships with senior technical stakeholders.

You will guide and elevate support operations and step in directly on complex cases when needed.

The impact you will haveOur clients are global banks operating in highly regulated environments. The way we design and manage technical integrations directly impacts scalability, compliance, and long-term value creation.

You will safeguard the integrity of our product by setting clear architectural boundaries, evaluating change requests rigorously, and avoiding custom consultancy traps. At the same time, you will cultivate trusted relationships with technical stakeholders and help develop support operations that are proactive, efficient, and focused on maximizing value throughout the client journey.

What you will doTechnical Advisory

• Discovery & Pre-Sales: Drive technical discovery during the sales process. Act as the subject matter expert on how our product suite (Impact Transactions and Impact Finance) integrates into existing bank infrastructures.

• Security & Auth: Guide bank security teams through the implementation of mTLS, token handling, and user authentication, ensuring they understand the requirements for end-user session handling.

• Feasibility & Scaling: Evaluate client change requests (CRs) and ad-hoc technical demands. Perform research to determine if requests can be met with existing functionality or if they require product development, ensuring we avoid “custom consultancy” traps and maintain a scalable product.

• Migration Leadership: Partner with existing clients to plan and execute technical upgrades.

Client Lifecycle

• Technical Point of Contact: Act as the “face of tech” for enterprise clients. Lead regular technical syncs and provide progress summaries on open issues and Jira tickets.

• Client Onboarding: Walk bank developers through our API documentation and SDKs, providing troubleshooting and best-practice guidance to ensure a fast and smooth onboarding.

• Stakeholder Management: Manage demanding technical stakeholders. Set firm technical boundaries while maintaining a collaborative relationship.

Enable Operations

• Team Leadership & Process Management: Lead and coach the Doconomy support team to provide proactive, high-quality support.

• SLA & Performance: Monitor SLA commitments and collaborate with Engineering to maintain high system uptime and rapid response/repair times.

• Sales Enablement: Maintain and contribute to a library of technical documentation, integration playbooks, FAQs, and Postman collections.

Who you areYou enjoy working directly with clients and helping them solve complex problems. You are comfortable going deep into APIs and architectural discussions while also explaining technical concepts clearly to non-technical stakeholders.

You combine technical depth with strong stakeholder management. You know how to say no to a custom feature request in a way that protects the product core while ensuring the client feels heard.

You are structured, proactive, and calm in complex situations. You take ownership of processes, lead by example, and raise risks early rather than reactively.

Skills we are looking for

• 5+ years of experience in Technical Account Management, Solutions Engineering, or Technical Support for complex B2B SaaS.

• Strong understanding of REST APIs, mTLS, OAuth2, and OpenID Connect (OIDC).

• Experience working within retail banking or other regulated environments, with knowledge of compliance, security, and data privacy constraints.

• Proficient in Jira for ticket management and Postman for API testing.

• Strong working proficiency in Slack and Google Workspace, combined with an async-first mindset. You are structured, keep shared drives and documentation tidy, and stay engaged and visible in a distributed team environment.

• Strong written and verbal communication skills in English

Nice to have

• Previous experience working with demanding enterprise stakeholders

• Previous experience leading or coaching a technical team

• Experience managing technical migrations or platform upgrades for enterprise clients

• Understanding of sustainability, ESG, or climate-related financial products

What we offer

• This role is structured as an independent consultancy engagement within Europe, requiring availability within ±1 hour CET to ensure close collaboration with clients and your team. You will invoice monthly through your own legal entity.

• You will be part of a distributed, international team across nine countries, collaborating cross-functionally toward shared goals. Travel to our Stockholm office will occur for team sessions, kick-offs, and key planning moments throughout the year. From time to time, the role may also require travel to meet clients or prospects.

• The monthly fee band for this engagement is EUR 6,000 to EUR 7,300, depending on seniority, depth of enterprise experience, and overall match. In line with our commitment to transparency, we believe being clear about the fee range upfront is both fair and respectful of everyone’s time.

• Start date as soon as possible.

• We do not offer visa sponsorship or relocation support for this engagement.

• We kindly but firmly decline contact from EORs, recruitment agencies, or other intermediaries. We are only interested in direct applications from candidates.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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