Company Overview

An international fintech business is strengthening its operational assurance and internal control environment to support reliable financial services delivery, business growth, and effective organisational governance. Its business activities involve digital transaction processing, customer onboarding, payment operations, technology platforms, and relationships with external financial service providers.

The organisation is seeking an Internal Controls & Operational Assurance Manager to oversee control assurance activities, evaluate operational processes, and improve the effectiveness of its internal governance framework.

The successful candidate will bring experience in internal audit, operational controls, assurance reviews, and business process improvement, preferably within financial services or technology-driven organisations.

Role Summary

The Internal Controls & Operational Assurance Manager will lead the assessment and monitoring of internal controls across operational and support functions. The role focuses on evaluating whether established procedures are functioning effectively, identifying process weaknesses, and ensuring that corrective actions are implemented and monitored.

The position will work across finance, payment operations, customer service, technology, and corporate functions to improve process accountability, strengthen operational discipline, and reduce the likelihood of financial and non-financial control failures.

Key Responsibilities

• Develop and maintain an internal controls assurance programme covering key business processes.

• Lead periodic control reviews across finance, payment operations, customer onboarding, and technology-supported activities.

• Assess the effectiveness of operational procedures, approval structures, and segregation of duties.

• Review access controls, transaction authorisation processes, reconciliations, and exception management procedures.

• Conduct walkthroughs and process assessments to evaluate control design and implementation.

• Identify operational weaknesses, control deficiencies, and opportunities to improve process efficiency.

• Prepare assurance reports detailing findings, risk implications, and recommended corrective actions.

• Coordinate with department heads and process owners to agree on remediation plans.

• Monitor the implementation and effectiveness of corrective actions.

• Maintain an organised inventory of key controls, process owners, and assurance findings.

• Support the development of standard operating procedures and internal control documentation.

• Review the effectiveness of controls supporting payment processing and financial reporting.

• Coordinate with internal auditors and external assurance providers during review activities.

• Evaluate the consistency of control practices across remote and geographically distributed teams.

• Report significant control weaknesses and unresolved issues to senior management.

• Promote continuous improvement and a strong culture of accountability throughout the organisation.

Requirements and Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, or a related discipline.

• At least 5 years of experience in internal audit, operational assurance, internal controls, or financial services risk management.

• Previous experience leading control reviews or assurance activities across multiple business functions.

• Strong understanding of internal control principles, audit methodologies, and operational risk management.

• Knowledge of COSO, ISO 31000, and recognised internal audit practices.

• Experience evaluating segregation of duties, transaction approvals, reconciliations, and access controls.

• Ability to develop practical control testing procedures and document audit evidence.

• Strong understanding of fintech operations, digital payments, or financial services processes.

• Experience managing remediation programmes and reporting control effectiveness.

• Excellent report writing, analytical, and stakeholder management skills.

• Proficiency in Microsoft Excel and audit or GRC management platforms.

• Professional certifications such as CIA, CISA, CISM, or CRMA are advantageous.

• Ability to work independently and coordinate assurance activities across remote teams.

Benefits

• Fully remote working opportunity within Estonia.

• Opportunity to influence internal governance and operational assurance standards.

• Exposure to international fintech business processes and financial technology operations.

• Collaboration with senior management and cross-functional leadership teams.

• Professional development in internal audit, controls, and operational risk.

• Flexible working arrangements within a growing international organisation.

Application Instructions

Interested applicants should submit an updated CV detailing their internal audit, operational assurance, and internal control management experience. Candidates should highlight significant control reviews, assurance programmes, process improvement initiatives, and professional certifications relevant to the position.

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