Company Overview

The organisation operates within the fintech and digital payments industry, supporting electronic payment services, transaction processing infrastructure and technology-driven financial platforms. Its operations depend on reliable payment connectivity, efficient transaction processing and effective coordination between technical and financial operations teams.

The organisation prioritises operational resilience, transaction reliability and continuous improvement across its payment infrastructure.

Role Summary

The Payment Infrastructure Performance Manager will oversee operational performance across the organisation’s payment technology environment. The role focuses on monitoring payment processing efficiency, managing infrastructure performance indicators and coordinating improvements involving payment gateways, processing systems and external service providers.

The successful candidate will work closely with engineering, payment operations, infrastructure and vendor management teams to ensure that payment services operate reliably and that performance issues are addressed effectively.

This position requires a combination of fintech operations knowledge, technology management experience and the ability to translate payment infrastructure performance data into practical operational improvements.

Key Responsibilities

• Manage performance oversight across payment gateways, transaction processing services and payment infrastructure.
• Establish and monitor operational performance indicators covering transaction success rates, processing latency and service availability.
• Coordinate performance reviews involving payment processors, acquiring partners and infrastructure providers.
• Work with engineering teams to investigate recurring payment processing failures and infrastructure bottlenecks.
• Monitor transaction performance trends and identify areas requiring operational or technical improvement.
• Oversee the coordination of payment infrastructure incidents and ensure appropriate escalation procedures are followed.
• Manage service performance reviews with external technology vendors and payment service providers.
• Coordinate capacity planning activities to support changing transaction volumes and business requirements.
• Collaborate with cybersecurity and infrastructure teams to support payment platform resilience.
• Review incident reports and coordinate corrective action plans with responsible technical teams.
• Monitor payment system changes and ensure operational readiness before major platform updates.
• Develop performance dashboards and management reports covering payment infrastructure health.
• Establish service improvement priorities based on operational data and business impact.
• Support business continuity planning for critical payment services.
• Manage cross-functional initiatives designed to improve transaction reliability and payment processing efficiency.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Finance or a related field.
• Proven experience managing payment infrastructure, fintech operations, technology services or financial platform performance.
• Strong understanding of payment gateways, acquiring services, transaction processing and payment APIs.
• Experience working with service-level agreements and operational performance indicators.
• Understanding of transaction latency, payment success rates, system availability and incident management.
• Familiarity with cloud infrastructure, monitoring systems and technology service management.
• Experience coordinating engineering, infrastructure and financial operations teams.
• Strong analytical and problem-solving abilities.
• Ability to interpret operational performance data and develop improvement plans.
• Knowledge of information security and payment system resilience requirements.
• Excellent stakeholder management and reporting skills.

Benefits

• Fully remote working opportunity within Estonia.
• Management responsibility within a critical fintech technology function.
• Exposure to modern payment infrastructure and transaction processing systems.
• Collaboration with engineering, infrastructure and financial operations specialists.
• Opportunity to influence payment platform reliability and performance strategy.
• Professional development within digital payments and financial technology.

Application Instructions

Candidates should submit an updated CV outlining their experience in payment infrastructure, technology operations or financial platform management. Applicants should highlight their understanding of transaction processing performance, incident management and service-level monitoring. Shortlisted candidates may be invited to discuss payment infrastructure challenges and present examples of operational performance improvements they have managed.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecruitment
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal.