Company Overview

The organisation operates within the fintech industry, developing and supporting digital financial products designed to improve access to modern banking, payment and financial management services. Its work involves digital product delivery, customer experience improvement and the development of financial technology solutions for different customer groups.

The organisation recognises that financial applications must be understandable, accessible and practical for users with different levels of digital experience and varying accessibility requirements.

Role Summary

The Digital Finance Accessibility Assistant will support initiatives aimed at improving the accessibility and usability of fintech products, including digital banking applications, payment interfaces and online financial management platforms.

The role involves assisting with accessibility reviews, documenting usability issues, coordinating feedback and helping product teams identify barriers that may prevent customers from using digital financial services effectively.

The successful candidate will work alongside product designers, software developers, customer experience specialists and quality assurance teams. The position combines administrative coordination with practical involvement in digital product accessibility, user experience testing and financial technology service improvement.

Key Responsibilities

• Assist with accessibility reviews of digital banking applications, online payment interfaces and financial service platforms.
• Help document usability barriers affecting customers who use assistive technologies or alternative navigation methods.
• Support reviews of digital financial product interfaces against recognised accessibility standards, including WCAG.
• Coordinate accessibility testing sessions and organise feedback from users and internal product reviewers.
• Record issues involving screen reader compatibility, keyboard navigation, colour contrast, form labels and interface readability.
• Assist product teams with maintaining accessibility issue registers and tracking improvement activities.
• Review customer feedback relating to difficulties using financial applications and identify recurring accessibility concerns.
• Help prepare accessibility testing summaries for product managers, designers and engineering teams.
• Support the review of digital onboarding journeys, account management screens and online payment processes.
• Assist with checking whether financial terminology, instructions and transaction messages are presented clearly to users.
• Coordinate with quality assurance specialists when accessibility issues require additional testing.
• Maintain internal accessibility documentation, testing checklists and product review records.
• Help ensure that accessibility considerations are included in digital product updates and interface improvement projects.
• Monitor the progress of reported accessibility issues and follow up with relevant teams.
• Promote consistent accessibility practices across digital financial products and customer-facing services.

Requirements and Qualifications

• Diploma or degree in Information Technology, Digital Design, Human-Computer Interaction, Business Information Systems or a related field.
• Previous experience in digital product support, UX administration, software testing, accessibility coordination or customer experience operations.
• Basic understanding of web and mobile application usability.
• Familiarity with WCAG accessibility principles and inclusive digital design concepts.
• Understanding of digital banking interfaces, online payment journeys or financial application workflows.
• Ability to identify and document usability problems clearly.
• Familiarity with issue-tracking tools, digital collaboration platforms and documentation systems.
• Basic knowledge of screen readers, keyboard navigation and accessibility testing tools is an advantage.
• Strong written communication and organisational skills.
• Good attention to detail and the ability to coordinate feedback from different stakeholders.
• Ability to work with remote product, design and engineering teams.
• Interest in improving access to digital financial services and technology-driven banking solutions.

Benefits

• Fully remote working arrangement within Estonia.
• Opportunity to contribute to more accessible digital financial services.
• Exposure to fintech product development, UX testing and accessibility standards.
• Collaboration with product designers, software engineers and quality assurance professionals.
• Opportunities to develop specialised skills in digital accessibility and financial technology.
• Professional growth within an evolving fintech environment.

Application Instructions

Interested applicants should submit an updated CV describing their experience in digital products, accessibility, UX support, software testing or customer experience. Candidates should highlight any familiarity with WCAG, accessibility testing tools, digital banking applications or mobile financial services. Shortlisted applicants may be invited to complete a practical exercise involving the identification and documentation of accessibility issues within a sample digital financial interface.

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