Company Overview

The organisation operates within the financial technology sector, providing digital financial services that require reliable customer verification, effective risk controls, and consistent compliance procedures. Its operational framework includes customer onboarding, identity verification, transaction oversight, and ongoing due diligence activities designed to support secure financial services.

Role Summary

The Fintech Customer Due Diligence Quality Analyst will assess the accuracy and consistency of customer verification and due diligence processes across the organisation. The role focuses on reviewing completed KYC cases, evaluating documentation quality, identifying procedural gaps, and providing feedback to improve the effectiveness of customer risk assessment activities.

The successful candidate will work closely with compliance officers, KYC analysts, AML specialists, and customer onboarding teams. This position requires a strong understanding of customer due diligence standards, attention to detail, and the ability to assess whether verification procedures have been completed in accordance with internal policies and applicable requirements.

Key Responsibilities

• Conduct quality reviews of completed customer due diligence and KYC cases.

• Assess whether customer identification documents and supporting records meet established verification requirements.

• Review customer risk classifications and evaluate the consistency of risk assessment decisions.

• Identify missing documentation, incomplete checks, inaccurate records, and procedural deviations.

• Evaluate the quality of enhanced due diligence reviews involving higher-risk customers.

• Review screening results and verify that potential matches have been handled appropriately.

• Document quality review findings and provide clear feedback to compliance and onboarding teams.

• Track recurring quality issues and recommend improvements to verification procedures.

• Support the development and maintenance of quality assurance checklists and review standards.

• Prepare quality assurance reports covering review outcomes, error trends, and remediation progress.

• Coordinate with compliance specialists to clarify complex cases and resolve review discrepancies.

• Assist with internal audits and regulatory reviews by maintaining accurate quality assurance records.

• Contribute to training initiatives designed to improve customer due diligence accuracy.

• Monitor changes in internal procedures and ensure that quality review criteria remain aligned with current requirements.

Requirements and Qualifications

• Bachelor’s degree in Finance, Law, Business Administration, Economics, or a related discipline.

• Previous experience in KYC, AML, customer due diligence, compliance quality assurance, or financial services operations.

• Understanding of customer identification, risk classification, enhanced due diligence, and sanctions screening.

• Familiarity with European financial services compliance requirements is an advantage.

• Experience reviewing customer verification records and compliance case documentation.

• Strong analytical and investigative skills.

• Excellent written communication and documentation abilities.

• High attention to detail and the ability to identify procedural inconsistencies.

• Ability to provide constructive feedback and support process improvement.

• Good organisational skills and ability to manage review deadlines.

• Professional judgement when handling sensitive customer information.

• Ability to work independently and collaborate with remote compliance teams.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to specialise in compliance quality assurance within fintech.

• Exposure to customer risk management and financial crime prevention.

• Collaboration with experienced compliance, AML, KYC, and risk professionals.

• Opportunities for professional development and compliance-related training.

• A structured environment focused on accuracy, regulatory awareness, and process improvement.

Application Instructions

Candidates should submit an updated CV highlighting their experience in KYC, customer due diligence, AML, or compliance quality assurance. Applicants are encouraged to describe their experience reviewing customer files, identifying procedural errors, and supporting improvements to verification processes.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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