Company Overview

The hiring organisation operates within institutional foreign exchange and financial markets services, supporting professional counterparties, brokers, investment firms, and corporate treasury clients. Its institutional relationship function focuses on delivering responsive client service, coordinating trading-related requirements, and developing sustainable commercial partnerships across international markets.

Role Summary

The Senior Relationship Manager will oversee strategic institutional FX accounts, serving as a primary point of contact for clients with complex trading, pricing, and operational requirements. The position combines senior-level account management, commercial planning, and internal stakeholder coordination to improve client satisfaction, strengthen retention, and develop long-term institutional relationships.

Key Responsibilities

• Manage a portfolio of institutional FX clients, including brokers, professional trading firms, and eligible financial counterparties.

• Develop strategic account plans aligned with client objectives and commercial growth opportunities.

• Coordinate discussions concerning FX execution, pricing arrangements, liquidity services, and account requirements.

• Monitor client activity and identify opportunities to strengthen engagement and increase appropriate service adoption.

• Work closely with dealing, treasury, risk, compliance, and operations teams to resolve complex client matters.

• Lead periodic account reviews and communicate relevant service performance findings to institutional clients.

• Coordinate client requests relating to trading access, operational arrangements, and service implementation.

• Identify relationship risks, including declining engagement, unresolved service issues, and emerging client concerns.

• Maintain accurate account documentation, commercial forecasts, and relationship performance reports.

• Support negotiations, renewals, and commercial discussions within approved authority.

• Monitor developments in institutional FX markets and identify opportunities for strategic client development.

Requirements and Qualifications

• Bachelor’s degree in Finance, Economics, Business, or a related field.

• Several years of experience in institutional relationship management, FX sales, brokerage, or financial markets.

• Strong understanding of institutional FX products, execution workflows, and professional client requirements.

• Proven ability to manage strategic accounts and negotiate commercial arrangements.

• Excellent stakeholder management, presentation, and communication skills.

• Familiarity with CRM platforms, trading systems, and account performance reporting.

• Ability to coordinate complex client requirements across multiple departments.

• Understanding of counterparty due diligence and financial services compliance requirements is an advantage.

Benefits

• Fully remote position within Estonia.

• Opportunity to manage strategic relationships across international FX markets.

• Exposure to institutional trading, liquidity services, and professional financial counterparties.

• Professional development in strategic account management and financial markets.

• Collaboration with experienced professionals across trading, risk, and operations.

Application Instructions

Applicants should submit a CV detailing their institutional client management experience, FX market knowledge, and record of managing strategic accounts. A cover letter should outline their approach to client retention, commercial relationship development, and resolving complex institutional service requirements. Applications should be submitted through the official application channel provided by the hiring organisation.

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