Company Overview

The hiring organisation operates within the foreign exchange and financial technology sector, providing currency trading and related financial services to corporate and professional clients. Its onboarding function supports efficient account activation through structured documentation, identity verification, risk assessment, and coordination between commercial, compliance, and operational teams.

Role Summary

The Client Onboarding Manager will oversee the end-to-end onboarding process for new FX clients, ensuring that account setup is efficient, accurate, and compliant with internal procedures. The role combines operational coordination, customer relationship management, and process improvement to deliver a consistent onboarding experience while meeting applicable customer due diligence and regulatory requirements.

Key Responsibilities

• Manage the onboarding lifecycle for new corporate, professional, and institutional FX clients.

• Coordinate the collection and verification of customer identification, corporate registration, ownership, and account documentation.

• Work closely with AML/KYC and compliance teams to resolve due diligence requirements and outstanding documentation.

• Monitor onboarding applications, identify bottlenecks, and ensure cases progress within established service timelines.

• Coordinate account setup with operations, dealing, technology, and client service teams.

• Communicate onboarding requirements, application status, and outstanding actions clearly to clients.

• Maintain accurate onboarding records and ensure supporting documentation is properly stored.

• Identify operational risks, documentation gaps, and recurring onboarding issues.

• Develop and maintain onboarding procedures, checklists, and workflow documentation.

• Prepare reports covering onboarding volumes, processing times, pending cases, and service quality.

• Recommend improvements to streamline account opening while preserving appropriate controls.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, or a related discipline.

• Relevant experience in client onboarding, financial services operations, account implementation, or customer lifecycle management.

• Understanding of FX brokerage, financial services account opening, and customer due diligence requirements.

• Familiarity with AML/KYC processes, corporate documentation, and beneficial ownership verification.

• Strong organisational, communication, and stakeholder coordination skills.

• Experience with CRM systems, onboarding platforms, and workflow management tools.

• Ability to manage multiple applications and competing deadlines with accuracy.

• Knowledge of applicable Estonian and EU financial services requirements is an advantage.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to improve onboarding processes within the FX financial services sector.

• Collaboration with compliance, operations, sales, and technology professionals.

• Professional development in client lifecycle management and financial services operations.

• Exposure to international corporate and professional client relationships.

Application Instructions

Candidates should submit an up-to-date CV highlighting their onboarding experience, financial services knowledge, and process coordination capabilities. A cover letter explaining their approach to improving onboarding efficiency while maintaining documentation and compliance standards is encouraged. Applications should be submitted through the official application channel provided by the hiring organisation.

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