Position Overview

We are looking for a detail-oriented Fintech Customer Onboarding Specialist to support new customers throughout the registration, verification, and activation process for digital financial services. The role combines customer communication, document review, process coordination, and compliance awareness to ensure that customers can access financial products efficiently and securely.

The successful candidate will help maintain a smooth onboarding experience while ensuring that customer information is recorded accurately and that verification procedures follow internal policies and applicable regulatory requirements.

Key Responsibilities

• Guide individual and business customers through account registration, application submission, and account activation.

• Review customer documentation and identify missing, inconsistent, or incomplete information.

• Coordinate identity verification and Know Your Customer (KYC) checks in accordance with established procedures.

• Communicate onboarding requirements, application updates, and verification outcomes through approved customer support channels.

• Investigate onboarding delays and coordinate with compliance, payments, customer support, and technical teams to resolve outstanding issues.

• Maintain accurate customer records and handle confidential information in accordance with data protection policies.

• Identify recurring onboarding problems and recommend improvements to reduce application abandonment and processing delays.

• Escalate suspicious documentation, potential fraud indicators, and compliance concerns to the appropriate internal teams.

Candidate Requirements

• Relevant education or practical experience in business administration, financial services, customer operations, or a related field.

• Experience in customer service, client onboarding, account administration, or banking operations is desirable.

• Strong written and verbal communication skills, with a professional and customer-oriented approach.

• Good attention to detail and the ability to review documents and maintain accurate records.

• Familiarity with KYC, AML procedures, customer due diligence, and GDPR principles is an advantage.

• Confidence using digital customer management systems, spreadsheets, and online verification tools.

• Ability to manage several applications simultaneously while maintaining service quality and confidentiality.

• English proficiency is required; Estonian or another European language is an advantage, depending on the customer base.

Performance Expectations

Success in this role will be measured by onboarding accuracy, application processing times, customer satisfaction, documentation quality, and adherence to established compliance procedures.

Why This Opportunity?

This role offers practical exposure to digital banking and fintech operations, with opportunities to develop expertise in customer lifecycle management, financial compliance, and operational process improvement. It is suitable for a professional who enjoys combining customer interaction with structured administrative work.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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