Position Summary

We are seeking a technically minded Merchant Onboarding & Payment Integration Specialist to help businesses connect to payment services and establish reliable payment acceptance workflows.

The role combines merchant onboarding coordination, operational verification, payment integration support, and post-activation monitoring. The successful candidate will help ensure that merchant accounts are configured correctly, payment acceptance requirements are addressed, and integration issues are resolved efficiently before and after launch.

Working with merchants, acquiring partners, product teams, developers, and compliance colleagues, you will help translate operational requirements into practical implementation steps. This is an individual-contributor position suited to someone who enjoys solving problems, coordinating multiple stakeholders, and working at the intersection of payment technology and business operations.

Key Responsibilities

Merchant Onboarding and Activation

• Coordinate the operational onboarding of new merchants and maintain visibility over onboarding progress.
• Collect and review required business, technical, and operational information, escalating outstanding items to the appropriate teams.
• Support the configuration of merchant accounts, payment methods, transaction settings, settlement preferences, and reporting access.
• Coordinate with relevant compliance teams where merchant due diligence, verification, or approval is required.
• Ensure that onboarding records are complete and that activation follows the organisation’s established approval procedures.
• Communicate implementation requirements, testing steps, and expected timelines to merchants and internal stakeholders.

Payment Integration Support

• Assist merchants with integrating payment gateways, hosted checkout solutions, payment links, and supported application programming interfaces.
• Help validate test transactions and confirm that payment statuses, transaction references, and response messages are handled correctly.
• Support the testing of authorisation, capture, refunds, reversals, and other relevant payment workflows.
• Investigate common integration issues involving configuration, API credentials, callback URLs, webhook notifications, and transaction status mismatches.
• Coordinate with software engineers and payment providers to resolve technical issues that require deeper investigation.
• Maintain clear records of integration tests, identified issues, remediation steps, and activation outcomes.
• Support the transition from testing to production in accordance with approved release and operational procedures.

Post-Launch Operations

• Monitor newly activated merchant accounts for initial processing issues and unexpected transaction failures.
• Assist with investigations involving payment acceptance, settlement reporting, transaction reconciliation, and merchant dashboard access.
• Respond to operational questions and coordinate complex cases with technical support, finance, and acquiring partners.
• Maintain onboarding documentation, integration guidance, troubleshooting procedures, and internal knowledge resources.
• Identify recurring merchant integration challenges and recommend improvements to implementation documentation and support workflows.
• Contribute to the testing of new payment methods, platform features, and acquiring integrations.

Candidate Profile

• Degree or equivalent experience in Information Technology, Business Information Systems, Finance, Computer Science, or a related discipline.
• Experience in payment operations, merchant onboarding, technical customer support, implementation services, or payment integration.
• Understanding of payment gateways, card processing, transaction lifecycles, and merchant account configuration.
• Familiarity with REST APIs, JSON, webhooks, HTTP status codes, and basic API troubleshooting.
• Ability to follow technical documentation and interpret API responses, transaction logs, and integration errors.
• Proficiency with spreadsheets, ticketing systems, and structured documentation.
• Strong communication and coordination skills when working with both technical and non-technical stakeholders.
• Excellent attention to detail and the ability to manage multiple onboarding or integration cases simultaneously.

Desirable Skills

Experience with Postman, API documentation tools, sandbox payment environments, e-commerce platforms, or merchant dashboards is beneficial. Knowledge of SEPA payments, card acquiring, PCI DSS principles, and payment reconciliation processes would also be an advantage.

Performance Expectations

Success will be measured through onboarding accuracy, time to merchant activation, payment integration testing quality, resolution time for implementation issues, completeness of documentation, and the reliability of newly activated payment services.

Why This Opportunity Matters

A merchant’s ability to accept payments reliably depends on accurate setup, effective integration, and dependable operational support. In this position, you will help businesses establish working payment connections and ensure that issues are addressed before they disrupt transaction processing.

Ideal Candidate: A technically curious and organised professional who can coordinate merchant implementations, troubleshoot payment integration issues, and deliver accurate operational support throughout the merchant activation process.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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