Position Summary

We are looking for a highly capable Account Manager to strengthen relationships with enterprise and professional clients in Estonia. The role focuses on client experience, account health, retention, and the effective coordination of services across the organisation.

You will be responsible for ensuring that clients receive responsive, knowledgeable, and commercially aligned support throughout the account lifecycle.

Core Responsibilities

Client Portfolio Management

• Manage a defined portfolio of professional and enterprise accounts.
• Establish trusted relationships with client stakeholders.
• Maintain regular account communication and structured follow-ups.
• Understand each client’s operational model, priorities, and expectations.

Client Experience

• Serve as a reliable escalation point for account-related matters.
• Ensure client requests are acknowledged, coordinated, and resolved within agreed timelines.
• Monitor recurring issues and identify opportunities to improve the client experience.
• Collect and communicate meaningful client feedback internally.

Account Strategy

• Develop account plans based on client objectives and business potential.
• Monitor account health and engagement indicators.
• Support retention and renewal activities.
• Identify commercially relevant opportunities within existing accounts.
• Contribute to forecasting and pipeline discussions where appropriate.

Internal Collaboration

• Partner with product, operations, finance, compliance, sales, and support functions.
• Translate client requirements into clear internal actions.
• Coordinate complex requests involving multiple departments.
• Ensure important client commitments are tracked through completion.

Reporting & Documentation

• Maintain accurate CRM and account records.
• Prepare account-performance summaries and client reports.
• Track key account developments, risks, opportunities, and action items.
• Maintain clear documentation of client communications and agreed deliverables.

Candidate Requirements

• 3+ years of experience in account management, customer success, client relations, B2B sales, or a comparable professional environment.
• Experience working with business or enterprise clients.
• Strong understanding of client lifecycle and relationship management.
• Excellent English communication skills, both written and verbal.
• Strong negotiation and stakeholder-management capabilities.
• Ability to interpret account data and identify meaningful trends.
• Strong CRM proficiency and digital workplace skills.
• Excellent organisation, prioritisation, and follow-through.
• Ability to operate confidently in an international environment.

What Sets the Right Candidate Apart

The ideal professional is commercially aware without being overly sales-driven, client-focused without losing operational discipline, and proactive without requiring constant supervision.

You should be comfortable managing competing priorities, communicating with different stakeholders, and taking ownership of client outcomes from initial request through final resolution.

Professional Development

The position provides exposure to enterprise relationship management, cross-functional operations, commercial strategy, client retention, and international business practices—creating a strong platform for continued development within account management and client-facing functions.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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