Position Overview

We are seeking a highly capable Fintech Customer Experience Specialist to support customers using digital financial products and services. This role combines customer care, financial-technology knowledge, problem resolution, and proactive communication.

You will become a trusted point of contact for customers, helping them navigate account-related questions, payments, digital platforms, transaction issues, and service requests while maintaining exceptional standards of accuracy, security, and professionalism.

Key Responsibilities

• Respond to customer inquiries through email, chat, telephone, and digital support channels.
• Assist customers with account access, profile information, payments, transactions, and platform functionality.
• Investigate customer issues and coordinate with internal teams to achieve timely resolutions.
• Explain fintech products, processes, and service procedures clearly to customers.
• Handle transaction-related questions while following established verification and security procedures.
• Escalate complex technical, operational, compliance, or account-related cases appropriately.
• Maintain accurate records of customer interactions and case outcomes.
• Identify recurring customer issues and communicate trends to product and operations teams.
• Contribute to customer-service knowledge bases, FAQs, and internal support documentation.
• Protect confidential customer and financial information at all times.
• Maintain service-quality standards across every customer interaction.

Candidate Profile

• 2–4 years of experience in customer service, customer success, banking, payments, fintech, SaaS, or a comparable environment.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Comfortable working with CRM, ticketing, chat, and digital support platforms.
• High attention to detail, particularly when handling financial information.
• Ability to remain professional and composed when dealing with complex or sensitive customer situations.
• Strong English communication skills; Estonian or another European language is an advantage.

Why This Opportunity

This role offers the opportunity to work at the intersection of customer experience and financial technology, developing expertise in digital financial services while contributing directly to customer satisfaction and product improvement.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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