ABOUT THE JOB

Whoever you are and whatever your role is, with Us, you will get a once-in-a-lifetime opportunity to build a local banking champion.

How You Will Make an Impact:

• Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels
• Transform and unify existing local processes into pan-Baltic processes
• Design and implement unified working principles for retail customer-facing units
• Define the competencies required for retail customer-facing employees and design training programs to develop those competencies
• Create training programs or provide input for existing ones, based on the priorities of sales or service processes
• Troubleshoot the root causes of customer or employee issues and identify actions required to improve both customer and employee experiences, as well as process efficiency
• Implement findings from lean methodologies in processes
• Maintain agile cross-functional cooperation with other units
• Prepare and make available necessary process descriptions, guidelines, and documentation
• Develop business cases for different retail processes and initiatives aimed at optimization

What Makes You a Great Fit:

• Proven experience in gathering, analyzing, and structuring business and technical requirements in written form
• Strong ability to present complex content clearly to both technical and non-technical stakeholders, verbally and in writing
• Deep understanding of the banking industry across the Baltic countries
• Advanced proficiency with banking systems, products, and core business processes
• Ability to quickly acquire domain-specific knowledge and adapt to new business areas
• Demonstrated leadership in moderating and facilitating requirements gathering workshops
• Experience in process design, preferably in retail or customer-facing environments
• Strong understanding of lean methodologies and agile collaboration
• Excellent analytical, communication, and documentation skills
• Experience in training design and competency development is a plus
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training.
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor’s note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Gross salary. 3,500 – 5,200 EUR/month, which is to be determined depending on your level of experience and competencies

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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