About the role

As a Customer Support Operations Agent, you’ll be the first point of contact for our  users in Estonia. You’ll handle incoming inquiries across multiple channels—chat, email, voice and face-to-face —and resolve issues across various verticals. Your work will directly shape the customer experience in our local market in Estonia by upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience.

Main tasks and responsibilities

• Handle customer inquiries across chat, email, voice or face-to-face with empathy, speed, and accuracy.
• Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns.
• Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets.
• Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement.
• Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions.
• Collaborate with team leads and agents to maintain queue balance and support during critical shift moments.

About you

• You are fluent in Estonian, Russian and English.
• You have experience in customer support or similar fast-paced, user-facing roles.
• You communicate clearly and effectively, with a strong customer-centric mindset.
• You pay attention to detail and are committed to process adherence and quality outcomes.
• You are adaptable, eager to learn, and comfortable supporting across multiple verticals.
• You are self-motivated and accountable for your performance metrics and productivity.
• You enjoy being part of a team and contribute to a positive, solution-oriented culture.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as we succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecrument
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal