About the role

We are looking for a Part-Time Customer Support Specialist in the Customer Support team for  ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Part-Time Customer Support Specialist you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 1060, with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Main tasks and responsibilities

• Acquire knowledge of internal programs and what it’s used for
• Successfully support riders/drivers through multiple channels
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
• Hybrid work schedule with rotating shifts: 03:00-09:00 remote work from home and 09:00-13:00 work is required from the office, unless the shift falls on a weekend or an official public holiday.

About you

• You have at least 1 year of work experience in any customer-facing role
• You understand what outstanding customer support looks like and be ready to go the extra mile
• You are always ready to put customers first, be passionate about helping others
• You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within.
• You have excellent spoken and written Georgian and English (B2) skills
• You are passionate about new technologies and ride hailing

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as we succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years  with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

#JobsHubEstonia #GlobalRecrument
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal