Job Description

IT Service Desk Specialists support internal employees with daily IT-related requests and act as the first point of contact for internal IT support.

Key responsibilities:

• Handle and prioritize internal IT support requests through Jira, email, Teams, and other support channels

• Support local and remote employees with IT-related issues

• Assist with account and access management

• Support Microsoft 365, Atlassian tools, and other internal systems

• Troubleshoot basic hardware, software, printer, Wi-Fi, and VPN issues

• Set up workplaces for new employees and support onboarding/offboarding processes

• Prepare, issue, track, and return IT equipment

• Install and configure software

• Escalate complex technical requests to other IT team members

• Update internal IT guides and documentation

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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