Job Description

We are looking for a Senior Payment Operations Analyst who is passionate about our mission of Money Without Borders. You will partner with our Payment Operations organisation to help drive data-driven decisions that would improve the quality of our data models, and improve the way we forecast our operational capacity.

The Payment Operations organisation is responsible for ensuring that our customers’ payments flow smoothly. The organisation focuses on resolving issues surrounding the movement of funds, to deliver a fast and convenient payment experience for our customers.

As a Senior Payment Operations Analyst, you will be driving our analytics effort to build and optimise data models that are used to identify operational actions and customer friction points in the payment processing journey. You will also work on building an operational forecasting model to predict capacity based on the future workload demand.

WHAT YOU’LL BE DOING

• Collaborate with various senior stakeholders in the organisation and effectively communicate your insights into real change for our customers. Join us in working towards our mission.

• Support the organisation’s drive to make data-driven decisions through improving the quality of our data assets through building scalable and efficient data pipelines. In addition, build the organisation’s confidence in planning future capacity through developing a robust forecasting model.

• Proactively contribute to, own, create and track key metrics and results for the organisation, keeping them accountable throughout the quarter. For example, understanding the forecast accuracy, and the data health of our pipelines.

• Expose the vast amount of data available to the organisation in a meaningful and actionable way and support other teams in discovering insights from data through meaningful reports and effective visualisations.

WHAT YOU’LL BRING

• You have experience with SQL, dbt (ideally) and building data pipelines. You are comfortable working with complex data models and are able to independently design and implement new models.

• You have strong quantitative skills. Ideally a background in statistics, mathematics, physics, engineering, analytics, computing, or any other scientific areas.

• You have strong communication skills and an ability to translate business insights into persuasive analytical narratives that are simple to understand and that drives customer impact.

• You have an ability to structure business problems with minimal supervision and prioritise problems collaboratively with stakeholders. You take ownership of your own impact on our customers.

• Be proactive. You go beyond just the analysis and get things done.

• You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate confident storytelling ability with data.

NICE TO HAVE BUT NOT ESSENTIAL

• Fintech experience, specifically in the payments space (domestic, cross-border, cards, etc)

• Experience with forecasting and working in operational analytics

• Experience with user-facing products and data

• Python

Are you interested in this position?

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