What You’ll Do

• Customer Support & Ticket Management
• • Resolve customer tickets promptly using a CRM (Zendesk)
  • Accurately tag and categorize customer tickets based on type
  • Respond to customer inquiries with professionalism and a helpful, positive tone
• Data & Systems Management
• • Update and maintain customer information within internal CRM and backend systems
  • Ensure accurate documentation of all customer interactions
• Cross-Functional Collaboration
• • Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
  • Identify recurring customer issues and report trends to the appropriate team members
  • Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

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