What You’ll Do:

• Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
• Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
• Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
• Respond to client inquiries in a consistent, concise and timely manner
• Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
• Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
• Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center
• Conduct client trainings focused on foundational functionality and best practices
• Contribute to Support roadmap project items concerning AI adoption and workflow optimization

  Are you interested in this position?

  Apply by clicking on the “Apply Now” Button below!
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