What You’ll Own

Integration Architecture & Product Partnership

• Act as the operational owner and business driver for all Vendor Management System (VMS) integrations — holding Product and Engineering accountable for reliability, scalability, and roadmap prioritization
• Translate operational pain points, edge cases and invoicing requirements into clear product requirements; maintain a living view of integration gaps and their business impact
• Evaluate and define the right long-term integration vision

Commercial & Policy Controls

• Design the policy framework that governs enterprise operations and commercial term requirements with customers — including payment release controls, exception handling protocols, and escalation paths
• Partner with GTM and Finance on how VMS growth is modeled, scoped, and operationalized — ensuring new VMS customers are set up for clean execution from day one

Reconciliation & Data Integrity

• Own the rebuild of WorkWhile’s VMS processes in partnership with the data science team and Finance — covering timesheet matching, worker identity, break/pay rate validation, and exception handling – which are the primary drivers toward accurate invoices sent to customers for collections

• Define and maintain the data quality standards and audit trails required for clean invoicing and payment

Team & Operations

• Lead and develop a team executing day-to-day VMS workflows
• Define an automation roadmap, translating manual workflows into product requirements and advocating for Engineering prioritization, allowing the team to shift towards higher leverage activities
• Establish the metrics, dashboards, and operating cadence that give leadership clear visibility into VMS channel health

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