Account Management

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Description

  • Lead, Grow, and Develop the Team: Build and scale a high-performing Account Management function for North America. Define the strategy, set clear targets, and recruit, coach, and mentor team members to ensure they develop into impactful account managers.
  • Shape the AM Function: Establish proper account management practices, behaviors, and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner, implementing account plans, and driving measurable results.
  • Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and cross-sell opportunities, resolve commercial and technical blockers, and maintain strong relationships with key stakeholders.
  • Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings, guide strategic conversations, and roll up your sleeves to ensure the success of critical initiatives.
  • Champion Partner Success: Advocate for the needs of our partners internally, collaborating across product, engineering, legal, compliance, and delivery teams to prioritize features and solutions that drive value for partners, customers, and Wise.

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