The Role

Our customers have grown rapidly, and we’re expanding the Customer Experience team with a second Customer Success Manager to ensure our growing client base gets the care they need and sees the value our platform delivers.
You’ll own the full post-sale relationship for a portfolio of specialty healthcare practices—from implementation through ongoing success. That means running kickoff calls, leading training sessions, monitoring customer health, troubleshooting issues, and making sure customers feel genuinely supported every step of the way.
This is a foundational role. You’ll be the voice of the customer, translating what you hear on calls into clear insights for product, engineering, and GTM. The feedback you surface will directly shape what we build next. As Parakeet scales, so will your responsibilities and impact.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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