Key Responsibilities:

• Respond to customer inquiries via phone, email, and online platforms.
• Provide information on available products, pricing, schedules, and promotions.
• Create, modify, and manage reservations with accuracy and attention to detail.
• Process payments, issue invoices, confirmations, and travel documents.
• Assist travel advisors, partners, and direct clients with booking-related questions.
• Process and manage group cruise reservations, contracts, invoicing and payments
• Maintain accurate booking records and monitor group space allocations
• Coordinate group/charter rooming lists, payment schedules, and final documents
• Liaise with internal departments and overseas offices regarding group requirements
• Assist with promotional offers, group amenities, and special requests
• Provide timely support to travel advisors and clients via phone and email 

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