Key ResponsibilitiesRevenue Retention

• Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts
• Proactively monitor customer health scores and identify potential risks
• Support executive alignment and customer engagement ahead of renewal cycles

Expansion Enablement

• Identify and help qualify expansion opportunities including new sites, capabilities, and services
• Partner closely with Sales on account planning and expansion initiatives
• Contribute to Net Revenue Retention (NRR) goals within the assigned portfolio

Customer Value Realization

• Ensure customers achieve defined operational and business outcomes from their TrakSYS investment
• Track adoption, usage, and value realization metrics
• Support Value Realization Index (VRI) initiatives and reporting 
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