Your responsibilities will include:

• Ownership of the Issue Management Process: Track and trend all issues from issue identification, to issue closure/validation and remediation.
• Metrics and Reporting: Create metrics and reporting regarding issues in order to track timely completion rates and communicate issues with Senior Management.
• Develop an Issue Management procedure specific to NorthAm: create a procedure to outline all steps needed to create an issue, track an issue, close an issue, validate and remediate an issue.
• Conduct Root Cause Analysis:   Support Compliance in conducting root cause analysis to determine why specific issues arise.

   

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