Responsibilities:

• Establish the charter, metrics, and governance for a trusted customer and competitive intelligence hub
• Prioritize the highest-impact questions with Product, GTM, Strategy, Ops, and Executive teams
• Lead customer segmentation, persona mapping, and win/loss analysis
• Personally conduct interviews, surveys, and VoC programs to understand why customers choose, expand with, or leave us
• Build a repeatable process to monitor key competitors and market movements, and maintain dashboards in Looker/Databricks
• Own executive-ready outputs such as the quarterly “Who We Win and Why” report and timely briefings for leadership and Investor Relations
• Provide data-backed narratives for fundraising, M&A, earnings, and board materials
• Build and scale the team: Hire, mentor, and manage a global bench of analysts, researchers, and competitive intelligence specialists across time zones
• Stand up best-in-class tools and processes for survey collection, data analysis, visualization, sentiment mining, and knowledge sharing 
• Are you interested in this position?

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