Establish and lead the SRE / production engineering practice for the Common Services organization, including standards for reliability, incident management, and on-call, in partnership with the central Product Engineering organization.
Develop an Operational Excellence strategy that focuses on not only improving system performance but also monitoring and reducing operational toil
Partner with engineering and product teams to define SLOs, SLIs, and error budgets for critical Common Services, and ensure these become part of how teams plan and make tradeoffs.
Own and improve the incident management lifecycle for Common Services, including on-call rotations, escalation paths, incident tooling, post-incident reviews, and follow-through on corrective actions.
Drive the observability strategy (metrics, logs, traces, dashboards, alerts) for Common Services, ensuring we have actionable visibility into the health, performance, and capacity of key systems.
Collaborate with engineering leads to design and review architectures for reliability, scalability, resilience, and operability, including failure modes, redundancy, and graceful degradation.
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