• Primary responsibility for the daily monitoring and surveillance of all customer activity
• Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions;
  • Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
  • Assist with customer onboarding, including KYC and account approval
  • Review of general ledger accounts, identify and reconcile account discrepancies
• Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
• Proactively drive impactful changes across workflows, policies and tools
• Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
• Ad hoc duties and projects as assigned
• Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)

Who You Are (Must-Haves):

• Excited about what Alpaca is building!!
• 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
• Bachelor’s degree or equivalent experience
• Familiarity with cryptocurrency, or strong desire to learn
• Work effectively and supportively within a team environment as well as work independently
• Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
• Must possess the ability to adapt to a rapidly changing business and regulatory environment
• Enjoys challenges and taking ownership of new responsibilities
• Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform

Who You Might Be (Nice-to-Haves):

• Startup mindset for a fast paced, high growth environment
• Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications