About the role

As an Operations Assistant, you’ll help keep our daily operations running smoothly. From handling accident cases and insurance matters to managing fines and user support requests, you’ll make sure every situation is resolved quickly, accurately, and with great attention to detail. It’s a hands-on role where you’ll learn how mobility operations work behind the scenes, gain experience in vehicles and customer support, and become an expert at solving real-life challenges in a fast-moving carsharing environment.

Main tasks and responsibilities: (including but not limited to)

• Be the go-to person for accident and insurance cases — from identifying what happened to coordinating next steps with our partners.

• Keep an eye on fuel usage and reports, helping to solve issues and process user compensations when needed.

• Take ownership of traffic fines and user penalties, making sure every case is handled quickly and correctly.

• Make sure our users get fair refunds and compensations, and that all payments are processed smoothly.

• Stay on top of unpaid reservations and forgotten trips, ensuring everything is followed up and closed properly.

• Communicate with local authorities and partners about parking, road tax, and other vehicle-related topics.

About you:

• You care about people and you are passionate about helping others.

• You are an excellent communicator in Estonian and English.

• You are a natural problem solver and quick learner

• You have a very good attention to detail, are able to multitask, prioritize and focus

• You thrive in a fast-paced environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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