ABOUT THE JOB

This position sits within our Retail Business Clients Unit, a dedicated team focused on driving growth, innovation, and customer success for business banking clients. As Growth Manager, you’ll play a central role in shaping strategies, optimizing customer journeys, and ensuring our business clients receive exceptional products and services.

How You Will Make an Impact:

• Lead growth strategy execution for the Business Clients segment across all distribution channels
• Oversee the end-to-end customer journey, ensuring efficiency and identifying new opportunities in markets, products, and services
• Manage business client products including financing, current accounts, payments, cards, packages, and value-added services
• Coordinate initiatives with stakeholders to deliver operational efficiency and high-quality service
• Boost sales performance by training and coaching teams, reducing errors, and increasing adoption of products and services
• Champion operational excellence by streamlining processes, promoting automation, and driving continuous improvement
• Stay ahead of trends to support scalable, cross-channel growth strategies
• Lead change initiatives that enhance efficiency, scalability, and customer value across product, risk, operations, and technology teams
• Conduct research and assessments to guide strategic priorities for business clients
• Monitor competitors to design competitive products, pricing, and terms
• Track and analyze metrics to ensure profitable growth
• Manage campaigns end-to-end, from concept to execution, tracking, and reporting
• Leverage analytics tools (Google Analytics, BI dashboards) to gain insights into business client behavior and refine strategies
• Gather intelligence and feedback to identify risks and ensure competitiveness
• Support front-line teams with sales materials, scripts, and process improvements for business client services

What Makes You a Great Fit:

•  Experience: Proven professional background in customer service, product marketing, sales, or business development
• Industry Knowledge: Solid understanding of business client needs within retail and commercial banking, including sales processes, customer experience, and customer behavior
• Technical Skills: Familiarity with database management systems and data visualization tools to support data-driven decision-making
• Project Management: Proven ability to manage projects end-to-end, ensuring timely delivery and measurable outcomes
• Campaign Expertise: Hands-on experience in setting up and executing sales campaigns
• Digital Marketing: Strong grasp of digital marketing principles and strategies, with the ability to apply them effectively
• Direct Marketing: Practical knowledge of direct marketing techniques to drive customer engagement and product adoption
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. 
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor’s note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Gross salary. 2,600 – 3,500 EUR/month, which is to be determined depending on your level of experience and competencies

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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