JOB BRIEF

• Bachelor’s or Master’s degree in Human Resources or equivalent, with at least 8 years of relevant experience in HR, Learning & Development, Employee Engagement or People Surveys.
• Experience as a team lead or manager, preferably in an international or multi-location environment, with strong skills in guiding teams, balancing priorities and driving operational performance.
• Experience managing service delivery, quality and continuous improvement in a shared services or similar environment.
• Practical improvement mindset, strong stakeholder management skills and the ability to build alignment across functions, locations and cultures without direct authority.
• Good digital skills, including confidence with Excel, HR tools and a curiosity to use technology and AI responsibly to improve everyday work.
• Excellent communication skills and fluency in English, written and spoken.

• Lead the Learning & Engagement service area, ensuring reliable delivery, high-quality support and a positive customer experience.
• Keep a clear view of service performance, workload, capacity and quality, ensuring risks are identified and addressed proactively.
• Bring forward well-considered proposals where support, clarification, prioritisation or improvement is needed.
• Coach and develop the team so people have clear expectations, confidence and the right support to perform and grow.
• Oversee Learning & Development and Employee Engagement & People Surveys services, including administration, platform and launch support, follow-up and reporting coordination.
• Work with stakeholders and People Operations teams to align priorities, resolve issues and make services easier to use and support.

• A visible leadership opportunity in a broad, global HR service area with close collaboration across People & Culture.
• The opportunity to lead a capable international team, strengthen team routines and support clear ways of working.
• Room to shape how learning, engagement and employee feedback services work together, with direct impact on service quality and employee experience.
• Annual Performance and Reward program, together with excellent learning and development opportunities.
• Activity compensation, sick leave compensation from the 2nd day, team events and free parking.