What you’ll do (Role Expectations)

• Conduct engaging, high-level technical training sessions for customers, partners, and internal employees across various formats, including instructor-led (ILT), virtual (VILT), and hands-on workshops
• Design, develop, and continuously update comprehensive training materials, lab exercises, and certification exams to ensure they reflect the latest product features and industry best practices
• Serve as a Subject Matter Expert (SME) to mentor and onboard junior trainers, while also evaluating peer performance to maintain high instructional standards across the team
• Partner closely with Product Management, Engineering, and Support teams to translate complex technical specifications into easily digestible learning content and stay ahead of upcoming product releases
• Measure and analyze training effectiveness through student feedback, assessments, and key performance metrics to identify knowledge gaps and continuously improve the curriculum

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