What you’ll do:

• Manage staff responsible for provider outreach to support audit operations
• Drive several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align
• Design, execute and  support change management to ensure inclusive, complete, successful implementation of new processes, programs and pilots
• Create process flows, policies & procedures, job aides playbooks and training material
• Focus team on risk remediation and opportunity identification with strong emphasis on solutions
• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
• Build and cultivate relationships with cross-functional teams within the organization and with external partners
• Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results 

   

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