Key Responsibilities

• Team leadership & development: Onboard and continuously develop your team of CSMs, helping them become subject matter experts on DX products and services. Provide coaching, feedback, and mentoring to ensure a superior customer experience and team success.
• Drive customer outcomes: Empower your team to focus on customer outcomes while achieving quarterly and annual targets for net renewals, retention, and expansion.
• Customer health & risk management: Proactively monitor customer health and implement risk mitigation strategies to ensure high renewal rates.
• Upsell and expansion: Build relationships with key customers, uncover opportunities for expansion, and ensure that customer value is consistently delivered.
• Cross-functional collaboration: Collaborate with Sales, Product, and other departments to enhance the customer experience and drive customer success. 
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