As a Client Success Partner (CSP) within the Strategic team, you will support our most strategic clients in their digital training strategy through the 360Learning platform. You will work with a portfolio of around 8 clients.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Strategic clients, you will act as a true facilitator to ensure the renewal of the clients by:

• coordinating the different 360Learning resources (technical, pedagogical,…)

• empowering the client with the Strategic positioning and vision provided by our solution

• Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

• Master our product and Convexity corporate culture

• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team

• Participate in your first customer meetings with other CSP’s from the team

,

• Take over a portfolio of existing customers, for the most strategic accounts (Strategic accounts) at 360Learning

• Demonstrate the value and impact of our solution through KPIs

• Kick off new projects and initiatives with your clients

,

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them

• Identify and document customer use cases

• Define and deliver our Strategic Customer Journey based on our Maturity Model framework and Collaborative Learning vision

• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams

• Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

,

• Reduce churn by identifying customers at risk and implementing a remedial action plan

• Identify strong leaders & advocates within the client’s team

• Develop and share good business practices with the entire Client Success teamCollaborate with the team in building our Strategic support for clients

,

• 6+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager

• Ability to lead complex and impactful projects in/for Strategic accounts (more than 12,5k employees)

• Proven knowledge of the SaaS B2B industry

• Proven interest in the digital industry, education, and e-learning in particular

• Excellent interpersonal and communication skills

• Native French, and excellent English proficiency (B2 minimum)

,

• Compensation: Package includes base salary, a variable component and equity 📈

• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent

• Balance: Flexible hours, full remote work possible anywhere in France 🏠

• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

• Corporate Social Responsibility

• Culture: A framework that will help you make an impact – envision our way of working and our Convexity Culture.

,

• Phone Screen with our Talent Acquisition Manager

• Discovery Meeting with a Client Success Partner from our Strategic team

• Case Study with our Strategic Client Success Partner Coach and a team member

• Clarification Meeting with our Customer Success Operations Manager

• Culture Fit Meeting with our Chief Customer Officer

• Offer !