Serve as the primary advocate and driver of the IT Problem Management process, ensuring its efficiency and maturity.
Lead technical investigations and conduct comprehensive root cause analyses (RCA) in coordination with relevant technical teams.
Monitor the implementation of corrective actions based on RCA outcomes and ensure accountability.
Oversee and align Problem, Incident, and Change Management processes in accordance with governance and compliance standards.
Collaborate with the Process Owner to define and refine workflows, responsibilities, and performance metrics.
Prepare regular reports on IT operational performance, risk, and compliance for senior management and regulatory stakeholders.
Evaluate the effectiveness of IT operations activities and recommend enhancements.
Foster a culture of collaboration, accountability, and continuous improvement within the IT Operations function.
What Makes You a Great Fit:
Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master’s degree is considered an advantage.
ITIL Foundation or intermediate-level certification is preferred.
Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks.
Proven ability to lead root cause analyses and work closely with technical stakeholders.
Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management.
Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms.
Advanced proficiency in MS Office.
Excellent communication, analytical, and problem-solving skills.
Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Why You Will Love Working Here:
Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
Paid leave.
Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor’s note needed
Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
Gross salary. 3,060 – 5,080 EUR/month, which is to be determined depending on your level of experience and competencies
Are you interested in this position?
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