The Payment & Support Agent supports daily payment operations through monitoring, testing, and issue resolution. The role includes oversight of transactions, AML checks in line with company policies, customer support inquiries, and communication with internal teams and clients. The position operates on a rotating schedule covering daytime and evening hours.
Key Responsibilities:
- Monitor transactions and payment flows
- Identify and properly report payment issues
- Support the Development team in testing bank/payment integrations
- Handle support requests through Slack and Freshdesk
- Review AML alerts according to internal procedures and escalate suspicious cases when needed
- Support the Operations team in other tasks
Skills
Education: Bachelor’s degree in Finance, Economics, Business (or an equivalent qualification in a related field) Experience: 2–3+ years in payments, customer support, banking operations, fintech, or similar role Language: Fluent English (written and spoken). Additional languages are a plus Technical Skills: Experience with payment platforms, ticketing tools (Freshdesk, Zendesk), Jira or a similar tracking system is an advantage, as well as knowledge of Google Sheets Analytical Skills: Good attention to detail, ability to detect anomalies and troubleshoot issues Soft Skills: Strong communication, ability to work in structured processes, reliability in reporting and escalation Availability: Readiness to work rotating shifts including evening hours or occasional weekends
What We Offer:
- We provide full onboarding and training on our internal systems and procedures
- Supportive, collaborative, and friendly team environment
- Modern office workspace
- Opportunity to expand skills in payments infrastructure in a growing fintech company
