About the role

 As an IT Support Specialist , you’ll play a crucial role in maintaining the smooth operation of our IT systems and tools. Your responsibilities will include troubleshooting and resolving technical issues, providing exceptional support to team members and colleagues, and implementing initiatives that optimize our IT processes.

  Main tasks and responsibilities:

• Managing access rights in all tools used in Bolt. Issuing and revoking certificates, continuous improvement, and enforcing Bolt’s Information Security Policy

• Managing and auditing licenses for all software used by Bolt employees

• Developing and implementing solutions or best practices to enhance efficiency and documenting the solutions by updating the internal knowledge base with guides and workflows

• Helping with onboarding and offboarding people

• Responding to and solving help desk tickets and providing support to employees, outsourcers, and franchise partners in a timely manner

• Conveying a data-driven approach to prove hypotheses and suggesting improvements

  About you:

• You have previous experience working in a similar role

• You have experience with G Suite, Slack, Zoom, Okta and/or Atlassian

• You have an understanding on how to document problems, workflows and create guides

• You feel comfortable in learning new things and embrace a bit of a challenge working towards a solution. A workaround sometimes is also a solution

• You make data-driven and metric-driven decisions and understand that sometimes you might need a sanity check or a second pair of eyes

• You understand the need to ask why and sometimes feel the urge to find a better solution

 Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

  Why you’ll love it here:

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 600+ cities across 50+ countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.

• Take care of your physical and mental health with our wellness perks.

  *Some perks may differ depending on your location and role.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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