ABOUT THE JOB

We are seeking for a Customer Support Specialist to join our Business Services team at Finnair Business Services in Tartu, Estonia.

Key Responsibilities:

• Promptly respond to customer inquiries through our Customer Support various support channels (e-mail, webform cases), ensuring compliance with service-level agreements

• Handle flight booking modifications, cancellations, upgrades etc. in Amadeus & Salesforce platforms, ensuring the best possible outcomes for customers within company guidelines

• Accurately process refund requests for customers in accordance with the airline’s policies, ensuring timely reimbursement for cancelled flights, ticket modifications, service disruptions etc.

• Handle compensation claims for customers affected by flight delays, cancellations, or other service failures, following applicable legal and company guidelines

• Enhance processes via Continuous Improvement

You will succeed in this role if you are:

• Comfortable in the customer relations area

• Fluent in written and spoken English and Estonian, a basic level of Finnish is beneficial

• Open to an innovative work environment, interested in improving your work processes and willing to participate in related activities

• Able to learn new programs and navigate easily through information

• A true team player who can involve others, provide support when needed and take responsibility for your own tasks

• Have good communication skills

• Previous Amadeus experience is beneficial

We offer:

• Opportunity to work in an international company

• Personal development and career opportunities

• Flexible ways of working

• 4-month Induction Program for new employees

• Wellness compensation

• Flight benefits for leisure travel

Come and be a part of our friendly and diverse team!