JOB DETAILS
In this role, you will gain a deep understanding of AI and Large Language Models, and how they can be used to automate controversy detection and risk assessment. You will also get to work closely with Sustainability teams at private equity firms, asset managers, banks, and insurance firms, and understand the full investment lifecycle. Finally, you will be joining a rapidly expanding North America team very early in its growth cycle, which means you will have an opportunity to shape the team’s culture.
Key Activities
Customer Success Management:
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Prepare, coordinate, and lead internal and client-facing meetings, including kick-offs, follow-ups, and project review sessions.
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Drive customer satisfaction and retention by deeply understanding client needs and proactively delivering technical guidance and best practices.
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Build trusted relationships with key stakeholders at all levels (operational teams, managers, executives).
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Manage project timelines and deliverables, ensuring expectations are clear and commitments are met.
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Collect and relay client feedback, feature requests, and potential issues to Product teams to help shape roadmap priorities.
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Identify and qualify cross-sell and upsell opportunities, working closely with the Sales team to execute them effectively.
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Monitor account health using usage metrics to anticipate risks and act before issues escalate.
Desired Background and Skills
Education
- Many different backgrounds can be successful in this role. A degree in finance, economics, business, or engineering will be especially valuable.
Experience
- 3+ years of experience as a Consultant, Customer Success or Account Manager with client-facing experience
Skills
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Ability to build strong relationships with clients, including at the management level, to provide effective commercial management and to extend business opportunities
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Excellent communication and relationship skills: communicate with clients, understand their needs and issues, collaborate with internal teams
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Ability to understand and articulate technology value propositions
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Ability to tie business problems to technical solutions
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Fluent English speaker with good writing skills
Benefits
Flexibility: Team members can work remotely and have the opportunity to work with colleagues around the world.
Work Environment: We are a multicultural, with technology, sales, and management teams in the US, France, and Tunisia making important contributions to the company’s growth.
Career Development: We are growing rapidly, creating ongoing opportunities for personal and professional growth. This dynamic environment allows you to shape the company’s culture and evolution.
Professional Development: Work alongside industry-leading experts and gain valuable exposure to advanced AI and ML technologies applied in private equity. This role offers a unique opportunity to deepen your expertise in these cutting-edge applications.
Mentorship & Training: We provide structured training and mentorship, with a strong emphasis on knowledge-sharing. Internally and externally led training sessions are organized, and we offer access to educational platforms, encouraging you to expand your AI skill set.
Global Perspective: Collaborate with teams based across Europe and the United States, gaining hands-on international experience in a fast-paced, high-impact environment. This global perspective helps broaden your skill set and provides insights into international market dynamics.
